Introduction

Sunburst Digital LLC (“we,” “us,” “our”) values (“you,” “your”) privacy and is committed to protecting your personal data in compliance with A2P 10DL registration guidelines and applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services as an authorized representative for Reach Solar (Rep ID: 3737586).

Information We Collect

  • Personal Identification Information:
    • Name, email address, phone number, mailing address
    • Homeownership status, roof type, and condition
    • Credit score range (for financing pre-qualification)
    • Power bill information
  • Usage Data:
    • IP address, browser type, pages visited
    • Time and date of visits, time spent on pages
    • Referring website addresses
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and collect usage data. You can manage cookie preferences through your browser settings.

How We Use Your Information

  • To provide and improve our solar consultation services
  • To process and schedule your Reach Solar consultation
  • To communicate about your solar project and send relevant updates
  • To analyze website usage and optimize our marketing efforts
  • To comply with legal obligations

Data Sharing and Disclosure

  • We may share your information with:
    • Reach Solar to schedule expert consultations
    • Service providers who assist in our operations
    • Legal authorities, when required by law
    • We do not sell your personal data to third parties.

Data Security

We implement industry-standard security measures to protect your data, including SSL encryption and secure CRM storage. However, no method of transmission over the Internet is 100% safe.

International Data Transfers

Your data may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

Your Rights

  • You have the right to:
    • Access, correct, or delete your personal data
    • Object to or restrict the processing of your data
    • Data portability
    • Withdraw consent at any time

To exercise these rights

You have the right to access, amend, or request the deletion of your personal data. To exercise these rights, please contact us at:

Our communications include clear opt-out instructions for your convenience.

Changes to This Policy

We may update this policy periodically. We will notify you via Email or website if significant changes occur.

Dispute Resolution

We aim to resolve any disputes amicably. Don’t hesitate to get in touch with us for resolution attempts. If unresolved, disputes may be referred to an independent dispute resolution service.

Business Transfers

In case of a business ownership transfer, we will inform you, and your personal data may be transferred to the new owners.

Contact Us

For any inquiries or concerns regarding this policy, please get in touch with us at the details provided above. Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.

Last Updated: 8/8/2024